Investment Technology

FINBOURNE interviews Michelle Calcutt and Andrew Morrison, Aviva Investors

In this interview, Gus Sekhon, our head of product, sits down with Aviva Investors’ Michelle Calcutt and Andrew Morrison to talk all things customer experience related. Michelle heads up the client experience team at Aviva Investors and is responsible for the end-to-end client journey, the interactions they have and how to improve this. Andrew is head of client experience enablement and is focused on delivering this change. Our discussion was inspired by a recent Aviva Investors whitepaper – The CX Factor.

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Remote Working Desk Set Up

Onboarding recruits in lockdown: what we’ve learned

During the last three months, we’ve welcomed ten new joiners to FINBOURNE whilst operating remotely. Here’s what we’ve learned over the lockdown period about what is, even in normal times, such a vital and interpersonal experience to get right. We discuss how we help people to connect, maintain our culture, develop relationships and retain focus on our goals. We include feedback from line managers and new joiners, and what we’ve changed in our processes.

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FINBOURNE Interviews David Pierson OMBA
Investment Technology

FINBOURNE interviews David Pierson, Director, OMBA Advisory & Investments

In the first of our FINBOURNE interviews series, Dermot Shortt, FINBOURNE Chairman sits down with David Pierson, Director, OMBA Advisory & Investments. They discuss OMBA’s relentless focus on efficiency and automation in building a low fee scalable business which grew revenue by 670% last year, the industry challenges he sees around data quality, how OMBA is tackling the investment platform problem, and solving build versus buy.

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Securing your network with WeaveNet

At FINBOURNE we run highly available Kubernetes clusters in multiple availability zones, with about twenty-five M5.2xLarge nodes per cluster. These nodes live within an Amazon Web Services Virtual Private Cloud (VPC) and although they are not physically linked, they can communicate. We use WeaveNet as our overlay network to secure our cluster traffic with encryption within a VPC. WeaveNet (Weave or commonly known as weave) gives us confidence that pod traffic is not being intercepted or manipulated between nodes; deploying WeaveNet as a Daemonset means that we can manage configuration in a single place. This configuration is deployed through our CICD systems from a central repository. We maintain the capability to update low-level components without triggering an outage by implementing an immutable infrastructure pattern.

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Andrew N
Investment Technology

A tale of investment data platforms, missing functionality and project risk

Last week we held a webcast with The Trade where we did something we think is unusual: we defined an Investment Book of Record (IBOR). Not by what it is - that’s a fairly commonplace categorisation - but by what it does. Or rather, what it should do to be a relevant and productive tool in today’s landscape of systemic margin compression, increasingly exigent regulatory bodies and historic market dislocations.

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